According to Metropolitano de Lisboa, the official WhatsApp channel of the Lisbon Metro is now available. The channel is presented as a new way to receive service information directly on a mobile phone, both before a trip and while travelling.
What passengers can expect
The publisher says the messages are designed to be faster, clearer and closer to daily travel needs. The stated aim is to help passengers anticipate disruptions, adjust their route and plan their journeys with more confidence.
According to the source, messages are short and are sent only when they are relevant to a passenger's journey. The channel is one-way, so it delivers information to subscribers but does not take messages from them.
Existing contact channels remain in place
The WhatsApp channel does not replace the customer service and contact channels that already exist, the publisher states. Passengers who need assistance can continue to use those established options.
How to follow the channel
Metropolitano de Lisboa invites passengers to join the official Metro de Lisboa channel on WhatsApp to receive useful information directly on their phones. The release does not specify which lines or stations the messages will cover, so the scope of the alerts is not described in the source.